General

"Complete" means that your order has been dispatched. Please check your email for tracking details to follow the delivery status of your order. If you did not receive tracking details via email please use our CONTACT PAGE and a customer service team member will help you track your order.
We pride ourselves on processing orders quickly. As such, if you need to amend your delivery address we would recommend contacting us via the CONTACT PAGE as soon as possible and a Customer Care team member will help you where possible. PLEASE NOTE : We do not guarantee order changes can be made in time before dispatch. Please take care when entering your shipping information.
Unfortunately, we currently don't offer a Click and Collect service. All online orders will be posted to your specified delivery address from our warehouse.
If you believe any purchased items may have manufacturing faults please use our CONTACT PAGE and a customer service team member will help you through the returns process. You will be asked to provide photographs that clearly display the fault. Please do not send faulty product back without contacting us.
You also have the option to visit any SHUbar store where the store manager will assess the alleged fault. If the fault cannot be determined on the spot it will be sent to the appropriate supplier for inspection. Go you our STORE LOCATION page to find your closest SHUbar store.
Your tracking details will only update once it has been received by Australia Post. Please allow up to 24 hours for your tracking details to become available.
We accept payment via VISA, MasterCard, PayPal and Afterpay.
Your account will be debited at the time of order.
Please note the transaction will appear on your statement as Hype DC Pty Ltd.
Your security while shopping online with SHUbar is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
All prices are displayed in Australian Dollars, including GST.

Shipping

We access stock directly from our online warehouse as well as external stock rooms; this may delay dispatch by 2-3 days.

Please find the following delivery estimates from the date of dispatch, not the date the order is placed:

NSW & ACT: 2 Business Days
QLD & SA: 3-4 Business Days
VIC: 4 Business Days
WA, NT & TAS : 5-6 Business Days

Please note, delivery times can vary depending on your suburb.

Free shipping for orders above AU$50. Orders under AU$50 will incur a flat rate AU$6.00 shipping fee.
If your order is shipped outside of Australia, you may incur customs and import duties once your order arrives in your country. Any customs or import duties must be paid by the customer. SHUbar will not pay customs charges or import duties on behalf of the customer.
We are unable to advise customers on customs and duties costs - we strongly recommend contacting your local customs office to inform yourself of any charges for importing goods into your country.
If you refuse to pay customs or import duties for your items you are liable for the return of the item/s. Postal charges, return shipment costs, customs charges and handling fees will be deductible from your refund.
Orders shipped within Australia will be sent via Australia Post. Orders shipped internationally will be sent via TNT. Both Australian and international deliveries require signature upon delivery.
We currently only ship to P.O Boxes and Parcel Lockers within Australia. We unfortunately will not be able to deliver to an International P.O Box.

Australia Post (Australia)

If you are not available when Australia Post attempt delivery of your parcel then an Australia Post card will be left by the delivery driver. There will be details on the Australia Post card so you can locate your local Post Office or organise a re-delivery.

TNT (International)

We use TNT for international deliveries however, it may then be forwarded onto the local courier upon arriving in the destination country. We would recommend keeping an eye out on your tracking details for any further guidance.

If you are having trouble locating your parcel please contact info@shubar.com

If you have ordered multiple items, our team will try their best to pack them in a single satchel. However, if they don’t fit in one satchel, the items will be packaged separately - this will be clearly displayed in your tracking details. While in transit, the items may become separated, which can cause different delivery times. Please be sure to view your tracking to view keep an eye on your delivery status.
Click to go to our Contact Us page which has all our details.

Returns

Any product being returned for change of mind (whether an in-store or online purchase) must be:
  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

  • We recommend and encourage customers to try products on carpet to ensure that dirt is not collected on the sole.

    For purchases made in-store, you have 14 days from the date on the receipt to return your purchase for an exchange or gift voucher. Please note, the giving of refunds in lieu of an exchange or credit for returned purchases is at the absolute discretion of SHUbar.

    In-store purchases cannot be returned to the online store.

    SHUbar.com returns must be received at our warehouse within 30 days from the date of purchase. Returns for a refund or exchange can be completed in-store or via the post.

    Different Terms and Conditions apply for orders made through Afterpay.
    In-store purchases cannot be returned to the online store.

    Please note, due to the speed in which product sells, we will not actively be holding stock for exchanges. If the product you have received is unsuitable, we would recommend returning it for a refund and placing a new order for your required size or product.

    *Any returns for exchange received at our warehouse will be completed, stock permitted. If the requested product/size is not available, a refund will be processed in lieu of an exchange.

    To post your order back to our warehouse, please complete your Returns Form accordingly and post your item back to the following address:

    SHUbar Returns
    Sydney Corporate Park
    Building 5, 190 Bourke Rd
    Alexandria, NSW 2015

    Please make sure the item(s) is/are in their original condition, with all tags attached and use a suitable satchel or carton to send them in, as we cannot accept any returns with damaged items

    SHUbar.com returns must be received at our warehouse within 30 days from the date of purchase.

    Afterpay refunds cannot be processed in-store. Returns for refunds must be posted back to our warehouse.
    If you require a size exchange, you are more than welcome to visit your nearest SHUbar store.
    However, it is important to note, our in-store staff will only be able to process an exchange for an item of equal amount.

    All apparel and accessory purchases, must be returned to our warehouse.

    To post your order back to our warehouse, please complete your Returns Form accordingly and post your item back to the following address:

    SHUbar Returns
    Sydney Corporate Park
    Building 5, 190 Bourke Rd
    Alexandria, NSW 2015

    Please make sure the item(s) is/are in their original condition, with all tags attached and use a suitable satchel or carton to send them in, as we cannot accept any returns with damaged items.

    We offer free returns within 14 days from the date of purchase! If you find that the size or product is unsuitable, please use our CONTACT PAGE to organise a free return. To make the process faster please, make sure to include your full name and order number.

    If your order falls outside of the 14 days, you will need to cover the returns postage costs.

    Once your order is received back at our warehouse a refund will be processed within 24 hours. Once processed you will receive refund confirmation via email. Please allow up to 5 - 10 business days for your funds to clear. If you still have not received your refund 10 business days after the refund confirmation email, please check for pending funds through your bank before contacting us.
    Depending on your location it may take a week or so for your order to return to us. If possible, please send us tracking for your returned order so we can follow the transit of your items. Our team will contact you as soon as your returned order is received and an exchange or refund is processed.
    Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Returns due to a faulty product will be accepted by SHUbar within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss or damage was a reasonably foreseeable consequence of a failure by SHUbar to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.

    IN-STORE PURCHASES

    For an in-store purchase you believe is faulty, this can be assessed in any SHUbar retail store. Please ensure you have your proof of purchase with you. In the majority of instances the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to supplier for further assessment).

    ONLINE PURCHASES

    Any footwear you believe to be faulty, please email photos and specific details of the fault to info@shubar.com where it will be assessed.